Pengaruh Kualitas Pelayanan dan Fasilitas Perpustakaan terhadap Kepuasan Pengguna di Institut Agama Islam Nasional Laa Roiba Bogor

This study discusses the quality of service and library facilities on user satisfaction at National Islamic Institute Religion Library Laa Roiba Bogor based opinions users. The method used is quantitative, population in this visitors, namely students Islam as many 355 people. obtained from number visitors. type sample selection uses simple random sampling, where sampling members carried out randomly without regard to existing strata population. In determining samples using Slovin formula. With formula, it known that 78 Based results study, according users, got a good score. evidenced by regression analysis correlation coefficient competence positive. 
 Keywords: Service Quality, Facilities, User Satisfaction